At GreenBank Cannabis LTD., we are committed to providing you with high-quality cannabis products and exceptional customer service. Please review our return and refund policy below to understand our guidelines.
- Returns and Exchanges
1.1. Eligibility for Returns:
Due to the nature of cannabis products, returns are generally not accepted. All sales are final unless the product is defective or there was an error in the order. For non-defective items, we cannot process returns or exchanges.
1.2. Defective or Incorrect Items:
If you receive a defective product or if there was an error in your order (e.g., wrong item or quantity), please contact us within 24 hours of receiving your order. To initiate a return or exchange, provide us with your order number and a detailed description of the issue. We may request photos of the defective or incorrect item.
- Refunds
2.1. Refund Eligibility:
Refunds are only issued for defective products or errors in the order. Refunds will not be processed for reasons other than those specified.
2.2. Refund Process:
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be reflected in your account.
2.3. Non-Refundable Items:
All cannabis products, as well as opened or used items, are non-refundable. Please ensure that you review your order carefully before finalizing your purchase.
- Contact Us
If you have any questions or need assistance with your order, please contact our customer service team:
Email: info@greenbankcannabis.com
Phone: +1 343-588-1787
Address: 111-2208 St. Joseph Blvd, Orleans ON K2C 1E8
- Changes to This Policy
We reserve the right to modify this return and refund policy at any time. Any changes will be posted on this page with an updated effective date.
Thank you for choosing GreenBank Cannabis LTD. We appreciate your business and are here to assist you with any concerns or questions you may have.